I am sorry to say that our encounter in the AA counter in Newark was less than stellar – Of The 2 buyer service reps in the counter assisting passengers checking in, just one dedicated her the perfect time to ONLY Top notch passengers, and the opposite female seemed to do as little as is possible – much too active worrying about what Absolutely everyone else was accomplishing – all other than what she can be performing! As the line grew longer, the much less interested she turned, and her Frame of mind was horrific – It took us considerably less time to get to the Airport than it did standing in line to examine in! (above an hour or so with only four people before us). By the time we stepped up to your counter – a fresh agent received on board – we had to “serene ourselves down†– you'll be able to picture how the other forty or so people began to experience at the rear of us! While you continually try to inform us, you “treatment†about the passenger, which individual could use a little bit of attitude adjustment – or uncover her A different place!
If Here is the new American Airways I’ll go on report as declaring I similar to the previous just one improved. You won’t go broke by losing my enterprise but you will have an extra seat available to market to Several other unsuspecting consumer.
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I flew American airlines for the first time and it'll be my past time it had been quite possibly the most Terrible working experience I had at any time had that has a airline. never again you had superior get your act jointly
My problem was a bag that was overweight. One female held saying I could only take fifty lbs, even though I explained to her I used to be pleased to pay for overage charges. This other female was not as well helpful. Nonetheless, Nina Kong went genuinely from her approach to help me… contacting for data, on the lookout matters up…she even helped me move the bag to a safe locale though I went via it to discover if I could rearrange and pull some fat out.
all to generally, administration is contacted when matters go Completely wrong…this is simply not a type of letters…..I'm getting in contact with american Airways shopper service due to a fantastic flight attendant named MARITA LORDI (FA #9
There is a Center aged African American lady with a brief hair Slice and glasses at your Philadelphia Airport spot who refused to give me her whole title when I asked for it on account of her despicable Perspective. She eventually instructed me her title was “D†and hid her name badge as she stated this. “D†won't deserve a occupation in client service and particularly not as part of your first-class sign in area exactly where I encountered her. As I rushed earlier the lengthy TSA line for the self service ticketing counter with only forty minutes until my flight departed I was pleased to see there was a free kiosk. I started find this to retrieve my reservation and halfway via this method “D†walked up to me and stated “This can be for first class passengers only†I looked up in the monitor perplexed since there wasn’t any signal or indicator which the kiosks ended up first class kiosks and In addition I questioned how “D†knew I used to be or was not top quality and why she would make these an assumption. I replied “Justification me?†“D†condescendingly mentioned “These kiosks are for top quality passengers onlyâ€.
To the returning flight we checked in and the staff greeted us and seemed extremely Specialist. Naturally till we Visit the counter. The young gentleman was really inexperienced. The agent beside him stated that we place the incorrect ticket on considered one of our 8 bags. They two gentlemen could not do the job it out and mainly told us almost everything was ok.
I want to make this report back to you. I had been stunned which i was not able to produce a report by mobile phone. Sallianne Dale
My spouse and I experienced flight reservations for nowadays (March fifteen, 2014) and following a routine heart scan on Wednesday of this week, he was diagnosed that has a intense coronary heart challenge. On Friday, March fourteen, 2014 he had to have a coronary heart catherization and it was extremely hard for us to go on our family vacation. I called American Airlines Consumer Service and was properly told “rough luckâ€.
I've a request reference selection 14716375252 from a vacation taken last Nov. I want to know the businesses response.
you should allow me to know the standing of my refund. initially, i booked aa#2602 from san francisco to chicago on friday, april 29th.
There was no gate Completely ready for us and we waited a hour right before 1 was Prepared. That was not what we envisioned.
I flew from Tampa to Chicago in a very 737. Thanks for Row 7 for handicap. In my eighty three yrs I've experienced both knees replaced, stroke, open coronary heart operation as well as other situations. Being 6’4″ I actually require the leg home. I made use of the restroom up entrance plus the 737 has a dilemma—entry to the bathroom bowl. The rest room lid and seat need to stay awake when lifted. I had to use my knee to maintain them up. Due to the curvature of the ceiling and the space into the bathroom I needed to angle my overall body greatly ahead to work with the power which intended I couldn't see what I was undertaking.